Terms & Conditions
About us
The Hookery is a home business owned and run by Claire Davenport. Should you need to contact The Hookery, you can do so using the contact link on the menu above, or by email to enquiries@thehookery.co.uk.
How to shop
When you find something you would like to purchase, enter the number of products you would like to buy and click the 'add to cart' button. You items will be added to your shopping basket. At any time, you can click on the 'view basket' button in the upper right of the webpage and you will be taken to your virtual shopping basket. You can review your items here, alter the number of products. either checkout and pay, or click the continue shopping link to add more items.
Payment
You can pay by debit or credit card, or via Paylpal If you're in the UK, you can also pay via BACS or cheque. Please contact me via the contact page if you would prefer to pay by either of these methods.
Shipping
Goods are shipped within three working days of payment being received unless you have ordered a custom item. If you have placed an order for a custom or made-to-order item, please refer to the shipping times stated in the product listing or in the email acknowledgement.
Orders are shipped in one parcel where possible, except in the case of back orders (see below).
Goods are shipped using Royal Mail First Class for destinations in the UK and Royal Mail International Standard for all other destinations. Postage fees are charged at a flat rate as follows:
UK
1 pattern book or up to 5 pattern leaflets = £1.25
Orders up to £30 in value = £3.99
Orders over £30 in value = FREE!
Overseas
Europe = £4.99
World Zone One = £5.99
World Zone Two = £6.99
If you require postal insurance or a courier service, please contact me via the contacts page prior to placing your order.
Orders are shipped in one parcel where possible, except in the case of back orders (see below).
Goods are shipped using Royal Mail First Class for destinations in the UK and Royal Mail International Standard for all other destinations. Postage fees are charged at a flat rate as follows:
UK
1 pattern book or up to 5 pattern leaflets = £1.25
Orders up to £30 in value = £3.99
Orders over £30 in value = FREE!
Overseas
Europe = £4.99
World Zone One = £5.99
World Zone Two = £6.99
If you require postal insurance or a courier service, please contact me via the contacts page prior to placing your order.
Back orders
If (in the case of yarns) there are not enough units of the same dyelot in stock, the items will be ordered for you. In this instance, orders may be shipped in part. This will not affect any postage charges made to the consumer. If your order cannot be filled in one go, you will be contacted at the earliest opportunity and advised of expected delivery times. If you are trying to order an item which is out of stock, or which cannot be added to the cart because there are not enough units in stock, please contact me - it may be that sufficient units can be ordered in for you.
Returns
In the unlikely event that you are not 100% satisfied with your products from The Hookery, you can return your items for a full refund. Items should be returned within 10 days of receipt and in the condition they were received. The cost of return postage is the buyer's responsibility.
Patterns and pattern books are non-refundable.
Items found to have been used will only be refunded if they are found to be faulty. Please be aware that colours may differ slightly due to the way different monitors render different shades.
Patterns and pattern books are non-refundable.
Items found to have been used will only be refunded if they are found to be faulty. Please be aware that colours may differ slightly due to the way different monitors render different shades.
